Warranty Policy

🛡️Product Warranty

We provide warranty coverage for factory defects on selected products:

• Frames & Sunglasses: 12-month warranty for manufacturing defects (e.g., loose hinges, broken joints, peeling finish).

• Lenses: 2–3 years warranty (depending on brand) for coating issues such as peeling or discoloration under normal use.

Warranty does not cover:

• Accidental damage (e.g., drops, impact)

• Scratches from improper cleaning

• Product loss or theft

• Products purchased with discounts over 25%

 

🥇Comfort Guarantee

We want you to be fully satisfied with your visual comfort. If you experience discomfort or difficulty adapting to your new lenses, we offer a one-time replacement as part of our Comfort Guarantee, within the allowed adjustment period.

🔄 Eligible lens adjustments include:

• Power changes based on new prescription (as agreed with our team)

• Lens type changes, such as:

  • Progressive → Single Vision

  • Transition → Clear lenses

  • Blue filter → Normal lenses

📌 Terms:

• Replacement must be requested within 7 days of collection.

• The new lens must be of equal or lower value. Any upgrades may require additional payment.

• One-time replacement only per prescription.

• Not applicable to lenses from outside prescriptions without prior consultation.

 

 

✅Authenticity Guarantee

We’ve been in the optical industry for years, and customer trust is our top priority. That’s why we proudly guarantee that every product you purchase from us is 100% authentic.

Whether it's frames, sunglasses, or contact lenses — all items are sourced directly from authorized distributors and trusted brands. No replicas, no fakes, ever.

You can shop with confidence knowing that your vision is in good hands.