Our Store Policy

Please take a moment to review our store policies on processing time, warranty, delivery, and lens customizations. We're happy to assist—but due to the nature of custom products, certain conditions may not be eligible for return or refund.

1. Purchase & Payment

  • We accept payments by cash, debit/credit card, QRIS, and bank transfer
  • A minimum 50% down payment is required to begin processing all custom lens orders
  • The remaining balance must be paid upon pickup or before delivery
  • Prescription eyewear orders are custom-made and non-refundable once processing has begun

2. Processing Time

  • Single vision lenses: 1–3 business days
  • Progressive / photochromic lenses: 5–7 business days
  • Timelines may vary depending on your prescription and lens type
  • On holiday in Bali? Let our staff know—we’ll gladly adjust the process to suit your schedule

3. Shipping & Delivery

  • Orders are shipped via Gojek or trusted couriers, with tracking provided
  • Free same-day delivery is available in Denpasar, Sanur, Ubud, and Seminyak
  • You may also collect your order at the nearest branch—at no extra cost
  • In-store pickup is encouraged for adjustment and fitting purposes
  • Please ensure accurate contact details. We respect your privacy and do not use your data for promotions

4. Warranty & After-Sales

Frames – 12 Months

  • Covers factory defects such as misaligned hinges or peeling
  • Excludes accidental damage, chemical exposure, or wear & tear
  • Claims are evaluated at our discretion

Lenses – 1 to 2 Years

  • Covers coating defects or discoloration not caused by misuse
  • Excludes scratches, breakage, or impact damage
  • Final warranty decision remains with our team

Comfort Guarantee

  • Free recheck within 7 days for discomfort or vision issues
  • Free replacement allowed (e.g., Progressive → Single Vision) if needed
  • Frame/sunglass exchange within 3 days (frame only, lenses excluded)

Soft Contact Lenses

  • Report issues within 2x24 hours
  • Replacement granted with packaging and remaining lenses returned
  • No receipt required—purchases are recorded in our system
  • Your personal data remains confidential

Note: Items purchased with discounts over 25% are not eligible for warranty

5. Using Your Own Frame

  • We’re happy to install lenses into your own frame
  • Work is done at your own risk—especially for rimless or vintage frames
  • No warranty is provided for breakage during the fitting process
  • Our team may advise against use based on frame condition

6. Prescriptions from Other Opticians

  • We accept valid prescriptions from other providers or past visits
  • Comfort guarantee only applies to the most recent measurements taken in-store
  • Free rechecks are available on request

7. Returns & Exchanges

  • All sales are final
  • Store credit is available for unused frames/sunglasses returned within 3 days
  • Custom lenses are excluded
  • Store credit is valid for 1 month and subject to team approval
  • Prescription lens returns are only accepted for proven manufacturing defects
  • Sale items with over 25% discount are final and non-returnable

8. Store Credit Terms

  • Valid for 1 month from return date
  • Can be used for frame/sunglass of equal or higher value
  • Exchanges can be made at any Bali branch with registered name and phone number as digital proof